Returns & exchanges

We want you to love your piece. In-stock jewelry can be returned for a refund or exchange within 30 days of delivery, provided it's unworn, undamaged, and returned with its original packaging and any certificates. Return shipping for high-value items is arranged through us so it stays fully insured.

Made-to-order, custom, engraved, and special-order pieces are final sale — they're created specifically for you and can't be restocked. If something isn't right, contact us; we'll always make it right where we can.

To start a return, message us from your account or contact us. Refunds are issued to the original payment method once the piece is received and inspected, typically within 5–10 business days.

Gifts, gift receipts & store credit

When you buy a piece as a gift, you can mark the order as a gift at checkout. The recipient receives a gift receipt that does not show any prices — only what the piece is. Each gift order is assigned a gift receipt number the recipient can use to verify a review of the piece they received, or to request a gift exchange.

Exchanging a gift for store credit

A gift recipient who would prefer something else may exchange an eligible gift for store credit. Because a gift recipient never sees the purchase price, the only time a dollar amount is shown to a recipient is during a store-credit exchange.

• What the credit is worth. Store credit is issued for the merchandise value of the gift less our markup. In other words, you receive store credit for the cost of the merchandise itself; our markup is non-refundable and is not included in the credit.
• When it's issued. Store credit is issued only after we receive the returned merchandise and verify its condition (see below). It is added to the recipient's account and can be applied to a future order.
• What's eligible. The same exclusions as any return apply — made-to-order, custom, engraved, and special-order pieces are final sale and are not eligible for gift exchange or store credit.

Condition verification

After we receive everything, we need up to 7 business days to inspect and verify the condition of the returned merchandise before issuing any refund, exchange, or store credit.

The merchandise must be returned in its original packaging and be unworn, undamaged, and not tampered with, with any certificates and original components included. If the returned item does not meet these conditions, we will decline the refund, exchange, or store credit and return the merchandise to you. Return shipping for these declined returns is arranged through us so the piece stays fully insured.

Order cancellations

Orders can't be cancelled online once they're placed. Fine jewelry often moves into stone sourcing, vendor ordering, or bench work soon after an order is placed, so cancellations are handled personally rather than automatically. If you need to cancel, email us as soon as possible — if the order hasn't yet entered production or shipped, we'll cancel it and refund you in full to your original payment method. Once a piece is in production or has shipped, the returns terms above apply (and made-to-order, custom, engraved, and special-order pieces are final sale).

We give you a realistic estimated delivery window — with buffer — before you check out, so you know what to expect up front. In the rare case we need to revise a ship date, we'll let you know and ask you to confirm the new timeline. If the revised date doesn't work for you, contact us and we'll arrange a full refund — your order is never cancelled without your say-so.

Bank-wire payments on high-value orders

For high-value pieces we settle payment by bank wire rather than card, after a short private consultation and identity verification. We only send you secure wire instructions — we never process or pull a wire ourselves, and we never ask for remote access to your accounts.

Wire-return processing fee

If funds are wired to us without going through the verification and approval flow — for example, by reusing wire instructions from a previous order — we will return the funds to the originating account. Because returning a wire carries real bank costs, returned funds are sent back less a wire-return processing fee:

• $50 for domestic (U.S.) wire returns
• $75 for international wire returns

International returns may also be reduced by any intermediary or correspondent-bank fees charged along the way, which are outside our control.

Re-verification for future purchases

For your security, we will not accept payment for any future high-value piece without verifying you again first. Each high-value purchase goes through its own verification and approval before we send wire instructions. Verifying once does not pre-authorize future wires.

If you have any questions about a payment or a return, contact us before sending funds — we're glad to walk you through it.